Miravow Terms of Use & Refund Policy

1. Overview

These Terms of Use and Refund Policy govern your use of Miravow, including token purchases, token consumption, voice features, and refund handling.

2. Pricing and Payment

• Pricing Display: All prices and currencies are as displayed on the page prior to checkout.

• Payment Processing: Payments are processed through PayPal. Miravow records the order amount, currency, payment status, and necessary transaction identifiers for order fulfillment and accounting reconciliation. We do not store your payment card details.

3. Tokens and Service Usage

• Site-Only Use: Purchased tokens may only be used within Miravow. Tokens are non-transferable and cannot be exchanged or redeemed for cash.

• Token Consumption:

• Unlocking each paid reading dimension consumes 1 token.

• Generating each channeling response consumes 1 token.

• Voice Feature and Local Cache:

• Generated voice audio is cached locally in the browser of the device where it was generated.

• Clearing your browser data on your device will make the cached audio on that device unavailable.

• Switching devices does not delete the audio cache on your previous device, but the new device cannot access the previous device's local cache.

• Regenerating audio requires an active internet connection and is subject to service availability and applicable usage quotas at the time of regeneration.

4. Refunds and Token Adjustments

• Submitting a Refund Request: You may submit a refund inquiry or request by contacting customer support at [email protected]. Submitting a request does not guarantee that a refund will be approved.

• Full Refunds: When a full refund is completed and linked to a specific order:

• We deduct from your token balance up to the number of tokens originally issued under that order.

• Your token balance will not be reduced below zero (no negative balance will be created).

• Content that has already been unlocked remains accessible.

• Partial Refunds, Disputes, and Special Cases: Partial refunds, payment disputes, and special circumstances are handled individually by customer support.

5. Account and Data Management

• Deleting Individual Readings: You may delete individual readings and their associated generation data within the service.

• Account Deletion and Billing Records: To request account deletion, please contact [email protected]. Billing and transaction records may need to be retained for accounting and reconciliation purposes.

6. Contact Us

For support, refund requests, payment disputes, or account inquiries, please contact us at: [email protected]